Wednesday, March 20, 2013

IBM Notes 8.5.3 pre-loader problem (might be a Windows 8 issue)


After I upgraded from Windows 7 Ultimate to Windows 8 Pro (both 64-bit), I found that one of the few programs that had some issues – minor ones -- was IBM Notes 8.5.3 so I had to carry out a reinstallation.

As before, I selected the time-saving option to launch the Notes pre-loader;

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This had never caused me any problems before, but after the reinstallation I now always get an annoying dialog box following Windows boot-up:

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If I click the OK button the dialog reappears immediately, so I have to open Windows Task manager and kill the Notes pre-loader service task:

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I’ve tried repairing and also uninstalling then reinstalling Notes, and even without selecting to install this option can’t get rid of this annoyance.

Does anybody out there know what I should do? I didn’t ever have the problem with Windows 7, so could it be due to my using Windows 8? … Any ideas appreciated!

3 comments:

  1. Fairly sure Notes 8.5.x isn't supported on Windows 8. Support for Windows 8 would come with Notes 9.x

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  3. Yes, Michael, I thought that too. Nevertheless, the J9THR24.dll link library does still exist (in the Notes\jvm\bin\ directory) so I wonder why it's being reported as "missing" according to this error message.

    Everything else in Notes 8.5.3 seems to work fine under Windows 8 Pro (including Domino 8.5.3 server on the same machine) so I'm a little surprised by it all.

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